House Clearance Putney Privacy Policy

This Privacy Policy explains how House Clearance Putney collects, uses, stores and protects personal data relating to our customers and prospective customers in the Putney area. It is written in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all House Clearance Putney customers and enquiries within our service area, whether you contact us by telephone, email, website contact form, or in person.

Who We Are

House Clearance Putney is a local service provider offering property and house clearance services in and around Putney. For the purposes of data protection law, House Clearance Putney is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:

Contact details such as your name, address, telephone number and email address. Service information such as property address for the clearance, access details, preferred dates and times, and details about the items to be cleared. Communication records such as emails, messages, and notes from telephone conversations and enquiries. Transaction data such as quotations, invoices, payment status, and records of services completed. Technical data such as basic device or browser details and general usage information when you visit our website, to the extent necessary for security, analytics and service improvement. If you provide personal data about another individual, for example another contact person at the property, you should ensure that you have their permission to share this information with us.

How We Collect Personal Data

We collect personal data in the following ways. When you contact us directly by phone, email, contact form or in person to request a quotation, arrange a service, or ask a question. When we provide our services at your property and record information necessary for carrying out the clearance safely and effectively. When you make a payment or request an invoice and we record transaction details for our financial records. When you use our website and certain technical data is generated by your device or browser.

Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases under data protection law.

Contract We process personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, schedule clearances, carry out the clearance work, and manage payments.

Legal obligation We process certain personal data to comply with legal and regulatory obligations, such as accounting, tax requirements and waste disposal regulations.

Legitimate interests We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, handling enquiries and complaints, and protecting our property and rights.

Consent In limited cases, we may rely on your consent, for example if you specifically agree to receive optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data to provide you with house clearance and related services in the Putney area. This includes responding to your enquiries and providing quotations, arranging visits to your property, planning and carrying out clearance work, communicating with you before, during and after the service, and issuing invoices and receiving payments. We also use your data to manage our business, such as keeping accurate records, improving our services, training staff, and responding to feedback and complaints. Where permitted, we may also use your contact details to send you information about services directly related to those you have already purchased, which you can opt out of at any time.

Data Sharing and Processors

We may share your personal data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy. These third parties act either as independent controllers or as processors on our behalf.

Service providers acting as processors may include companies that provide payment processing, accounting support, secure data storage and backup, customer management systems, and website hosting. These providers are only allowed to process your personal data in accordance with our instructions and must keep it secure and confidential.

Other recipients may include waste disposal and recycling partners where necessary to complete a clearance, and professional advisers such as accountants or insurers where required for business or legal reasons. We may also disclose personal data when required by law, for example to law enforcement, regulatory bodies or public authorities.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, maintain records, resolve disputes, and meet legal or regulatory requirements.

In general, contact and service information relating to customers is retained for a period that allows us to respond to any queries or issues following completion of a job and to comply with applicable legal retention periods. Financial and transaction records are typically retained for a number of years in line with tax and accounting rules. Where personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

International Transfers

Our primary operations are based in the United Kingdom. If any of our service providers transfer personal data outside the United Kingdom or European Economic Area, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include access controls, secure storage, and limiting access to personal data to those employees and contractors who have a business need to know it. While we take reasonable steps to protect your information, no system can be completely secure and we cannot guarantee absolute security of your data.

Your Data Protection Rights

If you are a customer or prospective customer of House Clearance Putney in our service area, you have certain rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, you may have the right to request access to the personal data we hold about you. You may ask us to correct any inaccurate or incomplete data.

You may request the erasure of your personal data where there is no good reason for us to continue processing it, or object to processing based on our legitimate interests where you believe your rights and interests override those interests. You may request restriction of processing in certain situations, and you may have the right to receive your personal data in a portable format where it is processed by automated means and based on consent or contract.

Where we rely on consent for processing, you have the right to withdraw that consent at any time. To exercise any of your rights, you can contact us using the contact details you already have from our correspondence or invoices. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data.

Children

Our services are intended for adult customers arranging house clearance and related services. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data relating to a child, please contact us so that we can delete it where appropriate.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply to all House Clearance Putney customers and enquiries within our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.