House Clearance Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Putney provides house clearance and related waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Services means house clearance, rubbish removal, waste collection, and any related services provided by House Clearance Putney.

1.2 Client means the person, company, or organisation requesting the Services.

1.3 Premises means the property or location where the Services are to be carried out.

1.4 Waste means any items, materials, furniture, appliances, and general rubbish to be removed as part of the Services, excluding any items specifically refused under these Terms and Conditions.

1.5 Agreement means the contract between House Clearance Putney and the Client for the provision of the Services, comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

2.1 House Clearance Putney provides house clearance and waste collection services for domestic and commercial Clients. This may include the removal of household furniture, electrical items, appliances, general rubbish, garden waste, and other non-hazardous materials, subject to applicable waste regulations.

2.2 The precise scope of the Services, including any special requirements, access instructions, and estimated quantities of waste, will be agreed with the Client at the time of booking or during any pre-service assessment.

2.3 We reserve the right to refuse to remove any items that, in our reasonable opinion, are hazardous, illegal, improperly packaged, or otherwise unsuitable for transport or disposal under applicable waste legislation and health and safety regulations.

3. Booking Process

3.1 Bookings may be made by telephone or by other communication methods we make available from time to time.

3.2 At the time of booking, the Client must provide accurate information, including the Premises address, any access restrictions, parking arrangements, the type and approximate volume or weight of waste to be removed, and any items requiring special handling.

3.3 Based on the information provided, we may give an initial price estimate. This estimate is not a fixed quote and is subject to revision upon arrival at the Premises, particularly where the actual volume, weight, or nature of the waste differs from the Client’s description.

3.4 We may, at our discretion, conduct an on-site assessment prior to confirming a final quote. In such cases, the Agreement is formed when the Client accepts the quote provided after the on-site assessment.

3.5 The Client is responsible for ensuring that they, or an authorised representative, are present at the Premises at the agreed time to provide access and confirm which items are to be removed.

4. Prices and Payment

4.1 Our charges are generally based on factors such as the volume of waste collected, the type of materials removed, labour time, access conditions, and disposal costs. Any pricing information provided prior to service is an estimate only unless expressly confirmed as a fixed quote in writing.

4.2 Unless otherwise agreed, payment is due immediately upon completion of the Services. We may require payment in advance or a deposit for certain bookings, including larger clearances or commercial jobs.

4.3 We accept payment by commonly used methods as communicated at the time of booking. The Client agrees to ensure that sufficient funds are available and that payment details provided are valid and correct.

4.4 All prices are quoted exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.

4.5 If payment is not made when due, we reserve the right to charge interest on overdue sums at the statutory rate, to recover reasonable costs of debt collection, and to suspend or cancel any further Services for the Client.

5. Cancellations and Rescheduling

5.1 The Client may cancel or request to reschedule a booking by contacting us using the communication method through which the booking was made, or as otherwise instructed.

5.2 If the Client cancels more than 24 hours before the scheduled start time, no cancellation fee will generally apply, unless otherwise specified in the booking confirmation.

5.3 If the Client cancels within 24 hours of the scheduled start time, we reserve the right to charge a cancellation fee, which may be up to a reasonable proportion of the total service price, to cover administrative and scheduling costs.

5.4 If we arrive at the Premises at the agreed time and are unable to gain access, or if the Client is not present and has not provided suitable access arrangements, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

5.5 We may need to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or regulatory restrictions. In such cases, we will endeavour to notify the Client as soon as possible and arrange an alternative date and time. We will not be liable for any consequential losses arising from such cancellation or postponement.

6. Client Obligations

6.1 The Client must ensure safe and reasonable access to the Premises, including any necessary parking or permits for our vehicles, so that we can carry out the Services efficiently and in compliance with local regulations.

6.2 The Client must clearly identify the items and waste to be removed and must ensure that items not intended for removal are kept separate or clearly marked.

6.3 The Client is responsible for removing any personal or confidential items they wish to keep from the Premises before the Services commence. We will not be responsible for any items mistakenly included with waste for removal.

6.4 The Client must not request us to handle or remove any prohibited or hazardous materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas cylinders, explosives, or any other items prohibited by applicable waste and transport legislation.

6.5 The Client warrants that they have the authority to request clearance and waste removal from the Premises and that no third party rights will be infringed by the performance of the Services.

7. Performance of the Services

7.1 We will use reasonable care and skill in providing the Services and will endeavour to complete the work in a timely manner. Any timeframes given for completion are estimates only and are not guaranteed.

7.2 Our staff will determine the safest and most practical method to remove waste from the Premises. The Client must not instruct our staff to undertake any work which is unsafe or which may cause damage to the Premises or to our vehicles and equipment.

7.3 We reserve the right to cease work if, in our reasonable opinion, health and safety is compromised, access is unsafe, or the Client is behaving in an abusive, threatening, or otherwise unacceptable manner. In such circumstances, we may charge for work already completed and for any costs incurred.

8. Waste Handling and Legal Compliance

8.1 House Clearance Putney operates in accordance with UK waste management legislation and guidance. We will transport and dispose of waste only at appropriately licensed or authorised facilities and in compliance with the applicable duty of care requirements.

8.2 In some cases, we may separate reusable or recyclable materials from general waste and direct them to appropriate reuse or recycling facilities to minimise disposal to landfill, where reasonably practicable.

8.3 The Client acknowledges that ownership of waste transfers to us upon collection, except where specific items are agreed in writing to be handled on a different basis. We reserve the right to sell, reuse, donate, recycle, or otherwise process materials collected, provided such actions comply with applicable law.

8.4 Where required, we will produce or retain records of waste transfer in accordance with legal obligations. The Client agrees to provide any information reasonably requested for the completion of such documentation.

8.5 The Client must not request us to dispose of controlled or hazardous waste outside permitted channels. If such waste is discovered amongst materials for removal, we may refuse to take it, or we may arrange for specialised handling at additional cost to the Client.

9. Liability and Limitations

9.1 We will exercise reasonable care when removing items from the Premises. However, minor scuffs, marks, or wear and tear that may occur in the normal course of moving bulky items through tight or difficult spaces are not considered damage for which we accept liability.

9.2 The Client must notify us of any damage allegedly caused by our staff as soon as reasonably practicable and in any event within 48 hours of completion of the Services. We may request evidence, such as photographs and descriptions, and the opportunity to inspect the damage before any remedial steps are taken.

9.3 Our total liability to the Client in respect of any loss or damage arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, or otherwise, shall be limited to the total charges paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.

9.4 We will not be liable for loss of profit, loss of business, consequential, indirect, or special losses, or any losses that were not reasonably foreseeable at the time the Agreement was formed.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

10. Complaints

10.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible, providing full details of the concern.

10.2 We will investigate complaints in a fair and timely manner and may request additional information or evidence to assist in our assessment.

10.3 Where we find that the complaint is justified, we may, at our discretion, offer to rectify the issue, provide a partial refund, or take other reasonable remedial steps.

11. Force Majeure

11.1 We will not be in breach of these Terms and Conditions nor liable for any delay or failure in performing our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include, without limitation, extreme weather conditions, flooding, fire, strikes, transport disruption, accidents, or changes in law or regulation.

11.2 If an event of force majeure continues for a prolonged period, we or the Client may discuss and agree any necessary adjustments or termination of the Agreement. Any charges due for Services already performed will remain payable.

12. Data Protection and Privacy

12.1 We will process any personal data provided by the Client in accordance with applicable data protection legislation. Personal information will be used to manage bookings, deliver the Services, handle payments, and communicate with the Client.

12.2 The Client is responsible for ensuring that any personal data they provide is accurate and up to date.

12.3 We may retain records of bookings and Services for a reasonable period for administrative, legal, and regulatory purposes.

13. Variations to These Terms

13.1 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time the Client’s booking is confirmed will apply to that Agreement, unless a change is required by law or regulatory authority.

13.2 Any variations to these Terms and Conditions requested by the Client will only be effective if agreed by us in writing.

14. Severability

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quote or booking confirmation provided to the Client, constitute the entire agreement between House Clearance Putney and the Client in relation to the Services and supersede any prior discussions or understandings.

16.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these documents when entering into the Agreement.